Elizabeth Antiques and accessories

At Elizabeth Antiques we strive to ensure that our customers are satisfied with their purchases. Due to the unique nature of our products, which include used, antique, and vintage items, our returns policy is designed to be fair and considerate of both the buyer and the seller.

1. Condition of Items

Many items sold are pre-owned and may show signs of wear consistent with their age. We make every effort to accurately describe and photograph our items, highlighting any noticeable defects or signs of use. Please review the product descriptions and images carefully before making a purchase.

2. Eligibility for Returns

• Non-Faulty Items: We do not accept returns for non-faulty items simply due to a change of mind. Please ensure you are certain of your purchase before completing the transaction.
• Faulty or Misdescribed Items: If an item you receive is faulty or significantly misdescribed, you are eligible for a return or refund. Please notify us within 14 days of receiving the item.

3. Initiating a Return

To initiate a return, please contact our customer service team at info@thatsretro.com within 14 days of receiving your item, providing the following information:

• Your order number.
• A detailed description of the issue.
• Photographs of the item, including any areas of concern.

4. Return Process

• If your return is approved, we will provide you with a returns authorization number and instructions on how to return the item.
• Items must be returned in the condition they were received, including any original packaging where applicable.
• Return shipping costs will be the responsibility of the buyer, except in cases where the item is faulty or misdescribed.

5. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.
• Please note that refunds will only cover the cost of the item itself, and will not include original shipping costs unless the item was faulty or misdescribed.

6. Exclusions

• Items Sold on Consignment: Items sold on behalf of third parties or on consignment may have a different return policy. Please refer to the individual product listing for details.

7. Customer Responsibility

We urge customers to carefully consider their purchase and to reach out to us with any questions before buying. The nature of antique and vintage items means that they will often show signs of age and use, which is part of their charm and value.

8. Statutory Rights

This returns policy does not affect your statutory rights under UK law.

For any questions or concerns about this policy, please contact us at  info@elizabethantiques.com

Elizabeth Antiques 
504 Mumbles Road,  Mumbles, Swansea, SA3 4BU

Tel:01792 361909